MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
If I sign a Proxy Access form to give another person (family/friend) access to my MyChart account, will that person be able to communicate with my healthcare providers?
After I Have Enrolled
What is my access code and how does it work?
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
What do I do if I no longer want to have a MyChart account or leave UVA?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I got a Cookie error, now what?
I was logged out of MyChart, what happened?
What do I need to use MyChart?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code by filing out this form, MyChart Account Request Form. You will receive an activation code and instructions which will enable you to create your personal MyChart username and password. If you need help in the activation process, you may contact 434.243.2500. Your provider’s office may give you an activation code in your instructions or in a letter. Please read the "Terms and Conditions" carefully before you sign and accept them.

Who do I contact if I have further questions?

You may e-mail us at MyChart@virginia.edu, or you can call our MyChart Patient Support Line at 434.243.2500.

When can I see my test results in MyChart?

For all tests conducted at UVA after 9/28/2010, your test results are released to your MyChart account after the result has been finalized by the lab and your provider has reviewed them except if they are excluded by law or Medical Center policy.

  • Labs that were collected during admissions will be released to MyChart upon discharge.
  • Labs collected during clinic visits will be released to MyChart 3 days after the results have been reviewed by your provider.
  • Imaging results, including those from Cardiology and Radiology, will be released 7 days after the results have been reviewed by your provider.
  • Pathology reports will be released to MyChart 14 days after the results have been reviewed by your provider.

If you are expecting lab results to appear in your MyChart and they have not appeared yet, please use the Get Medical Advice tool in MyChart to message the clinic.

Why are certain test results not shared electronically via MyChart?

Your provider determines which test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released to MyChart according to Virginia law.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 3 business days. Please note that MyChart should not be used for urgent situations. Please contact your provider if the situation requires immediate attention or dial 911 if it is an emergency.

Can I view a family member's health record in MyChart?

Yes. We offer three opportunities for individuals to access the MyChart account of another.

1.   Parent's or Legal Guardian's access to their child's (under 18 years old) MyChart account.

2.   Adult accessing another Adult's MyChart account.

  • Adult granted access by a capable adult patient to the patient's MyChart account (requires signature of the patient and other adult). Form is attached (you can print this form out, complete it and bring to your provider's office with you).
  • Adult who is a legal guardian, is named in the patient's Advance Directive or is otherwise identified as the patient's health care agent when the patient lacks decisions making capacity (requires Physician review).

Please ask your clinic health care provider for more information about proxy access.

Sharing of you login and password with another party will result in the inactivation of your MyChart account.

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

If I sign a Proxy Access form to give another person (family/friend) access to my MyChart account, will that person be able to communicate with my healthcare providers?

Yes, by giving access you have indicated that this person is to be involved in your health care. With proxy access, they will also be able to receive a copy of your complete medical record if he or she requests.

What is my access code and how does it work?

Your access code is only used once to log into MyChart for the first time. The code will expire after you have used it or after 60 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart username and password.

I forgot my password or access code. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact the MyChart Patient Support Help Desk at 434.243.2500 or email MyChart@virginia.edu to get a new password or access code.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyChart@virginia.edu or call us at 434.243.2500 for assistance from the MyChart Patient Support Help Desk.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

What do I do if I no longer want to have a MyChart account or leave UVA?

Either let your provider's office know on your next visit, or contact 434.243.2500 or email MyChart@virginia.edu to deactivate your account.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. Please review our UVA Health System Web Privacy Policy

I got a Cookie error, now what?

If MyChart is not able to save a cookie on your PC you will get a message on how to resolve the issue. Usually if you close the MyChart session and then open MyChart again the issue will have been resolved.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).