MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:
MyChart is a free service offered to our patients.Return to Top
Patients who wish to participate will be issued a MyChart activation code by filing out this form, MyChart Account Request Form. You will receive an activation code and instructions which will enable you to create your personal MyChart login ID and password. If you need help in the activation process, you may contact 434.243.2500. Your providerís office may give you an activation code in your instructions or in a letter. Please read the "Terms and Conditions" carefully before you sign and accept them.Return to Top
For all tests conducted at UVA after 9/28/2010, your test results are released to your MyChart account after your provider has reviewed them except if they are excluded by law or Medical Center policy. Labs that were collected during Inpatient admissions will be released to MyChart upon discharge. Labs collected during Ambulatory encounters will be released to MyChart after 3 days. Imaging results, including those from Cardiology and Radiology, will be released after 7 days. Pathology reports will be released to MyChart after 14 days. If you are expecting lab results to appear in your MyChart and they have not appeared yet, please use the Get Medical Advice tool in MyChart to message the clinic.Return to Top
Your provider determines which test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released to MyChart according to Virginia law.Return to Top
Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your information is reviewed and updated each visit.Return to Top
You will generally receive an answer within 3 days. Please note that MyChart should not be used for urgent situations. Please contact your provider for urgent needs or in an emergency call dial 911.Return to Top
Yes. We offer three opportunities for individuals to access the MyChart account of another.
1. Parent's or Legal Guardian's access to their child's (under 18 years old) MyChart account.
2. Adult accessing another Adult's MyChart account.
Please ask your clinic health care provider for more information about proxy access.
Yes, by giving access you have indicated that this person is to be involved in your health care.Return to Top
No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.Return to Top
Your access code is only used once to log into MyChart for the first time. The code will expire after you have used it or after 30 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.Return to Top
You may click the "Forgot Password" link on the sign-in page to reset your password online. You may also contact 1-434-243-2500 or email MyChart@virginia.edu to get a new password or access code.Return to Top
If your email changes you can update it in the Administrative section of MyChart. When you have new messages in MyChart we notify you via email.Return to Top
Either let your provider's office know on your next visit, or contact 434-243-2500 or email MyChart@virginia.edu to deactivate your account.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. MyChart uses the latest encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.Return to Top
If MyChart is not able to save a cookie on your PC you will get a message on how to resolve the issue. Usually if you close the MyChart internet explorer session and then open MyChart again the issue will have been resolved.Return to Top
While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave yourcomputer for even a short period of time.Return to Top
You will need access to a computer connected to the Internet and one of the following supported browsers: