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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's MyChart account or have them view mine?
After I Have Enrolled
What is my access code and how does it work?
I forgot my password or access code. What should I do?
How do I update my e-mail address?
What do I do if I no longer want to have a MyChart account or leave UVA?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
I got a Cookie error now what?
Computer/Browser Requirements for MyChart.

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code by filing out this form, MyChart Account Request Form. You will receive an activation code and instructions which will enable you to create your personal MyChart login ID and password. If you need help in the activation process, you may contact 434.243.2500. Your doctor’s office may give you an activation code in your instructions or in a letter. Please read the "Terms and Conditions" carefully before you sign and accept them.

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When can I see my test results in MyChart?

For all tests conducted at UVA after 9/28/2010, your test results are released to your MyChart account after your doctor has reviewed them. Lab results are automatically released to MyChart afer 5 days.

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Why are certain test results not shared electronically via MyChart?

Your doctor determines which test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released to MyChart according to Virginia law.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your information is reviewed and updated each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 3 days. Please note that MyChart should not be used for urgent situations. Please contact your doctor for urgent needs or in an emergency call dial 911.

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Can I view a family member's health record in MyChart?

Yes. We offer three opportunities for individuals to access the MyChart account of another.

1. Parent's or Legal Guardian's access to their child's (under 18 years old) MyChart account which requires Social Work review.

2. Adult accessing another Adult's MyChart account.

Please ask your clinic health care provider for more information about proxy access.

Adult to Adult Proxy Access Form : Adult Accessing another Adult's MyChart Account Form

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

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What is my access code and how does it work?

Your access code is only used once to log into MyChart for the first time. The code will expire after you have used it or after 30 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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I forgot my password or access code. What should I do?

You may click the "Forgot Password" link on the sign-in page to reset your password online. You may also contact 1-434-243-2500 or email MyChart@virginia.edu to get a new password or access code.

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How do I update my email address?

If your email changes you can update it in the Administrative section of MyChart. When you have new messages in MyChart we notify you via email.

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What do I do if I no longer want to have a MyChart account or leave UVA?

Either let your doctor's office know on your next visit, or contact 434-243-2500 or email MyChart@virginia.edu to deactivate your account.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. MyChart uses the latest encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart UVA Health System. Please review our UVA Health System Web Privacy Policy

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I got a Cookie error now what?

If MyChart is not able to save a cookie on your PC you will get a message on how to resolve the issue. Usually if you close the MyChart internet explorer session and then open MyChart again the issue will have been resolved.

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I was logged our of MyChart, what happened?

While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave yourcomputer for even a short period of time.

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Computer / Browser Requirements for MyChart.

You need access to a computer connected to the Internet one of the following browsers: