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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's MyChart account or have them view mine?
After I Have Enrolled
What is my access code and how does it work?
I forgot my password or access code. What should I do?
How do I update my e-mail address?
What do I do if I no longer want to have a MyChart account or leave UVA?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
I got a Cookie error now what?
Computer/Browser Requirements for MyChart.

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code by filing out this form, MyChart Account Request Form. You will receive an activation code and instructions which will enable you to create your personal MyChart login ID and password. If you need help in the activation process, you may contact 434.243.2500. Your doctor’s office may give you an activation code in your instructions or in a letter. Please read the "Terms and Conditions" carefully before you sign and accept them.

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When can I see my test results in MyChart?

For all tests conducted at UVA after 9/28/2010, your test results are released to your MyChart account after your doctor has reviewed them. Lab results are automatically released to MyChart afer 5 days.

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Why are certain test results not shared electronically via MyChart?

Your doctor determines which test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released to MyChart according to Virginia law.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your information is reviewed and updated each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 3 days. Please note that MyChart should not be used for urgent situations. Please contact your doctor for urgent needs or in an emergency call dial 911.

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Can I view a family member's health record in MyChart?

Yes. We offer three opportunities for individuals to access the MyChart account of another.

1. Parent's or Legal Guardian's access to their child's (under 18 years old) MyChart account.

2. Adult accessing another Adult's MyChart account.

Please ask your clinic health care provider for more information about proxy access.